AI-generated translation
Florence and Volotea, a journey that continues: two years of the base celebrated
Two candles to celebrate a significant milestone: the Volotea base in Florence turns two today. Since its inauguration in April 2023 at the Amerigo Vespucci Airport, the company has consolidated its role as a point of reference for regional connectivity: developing a widespread network of connections, investing in projects that go beyond air transport and building an increasingly solid bond with the Tuscan capital.
Today Volotea employs around 30 people at the Florence base, contributing directly to the local economy. But the commitment of the company that connects small and medium-sized European cities goes beyond the employment aspect: from this year, the company supports the #EnjoyRespectFirenze project as a mobility partner, promoted by the Municipality to raise awareness among tourists of a more respectful and sustainable approach to the city. In fact, flight after flight, the carrier is committed to promoting intelligent mobility that is attentive to the value of the territory, promoting respectful tourism.
“In these two years, Florence has welcomed us with enthusiasm and allowed us to become an integral part of the city fabric – said Valeria Rebasti, International Market Director of Volotea –. We have built a solid base, expanded the flight offering and launched initiatives that enhance the city. All this has been possible thanks to a synergic collaboration with Toscana Aeroporti and with local institutions, starting with the Municipality, with which we share vision and objectives. We look to the future with great motivation, ready to launch new projects that will further strengthen our bond with the territory and the community”. “The consolidation of the Volotea base in Florence is not only a sign of operational growth, but also represents the confirmation of an increasingly close relationship between the company, our airport and the entire territory – stated Roberto Naldi, CEO of Toscana Aeroporti -. Toscana Aeroporti shares with Volotea the commitment to sustainable mobility, to conscious tourism and to the enhancement of our region. Volotea’s ability to go beyond simple air transport, investing in initiatives that enrich the community, further strengthens the role of the Amerigo Vespucci Airport as a development engine for Florence and Tuscany”. For 2025, Volotea aims to further consolidate its presence in Florence, with a total offer of 391,000 seats for sale and almost 2,600 flights operated (+3% compared to 2024). The network includes 13 total routes this year, 12 of which are exclusive, with a balanced distribution between domestic destinations (51%) and islands (49%), guaranteeing direct connections to 5 European countries. In addition to Italy, it is possible to fly from Amerigo Vespucci to France, Spain, Germany and the Czech Republic, reaching some of the most fascinating destinations on the continent. International cities connected include Bordeaux, Lyon, Nantes, Toulouse, Hamburg, Prague, Bilbao. At a national level, the company serves Bari (for the Easter holidays), Cagliari, Catania, Olbia and Palermo, confirming itself as a strategic bridge between the Tuscan capital, the islands and the rest of Europe. New for the summer season is the new connection to Alghero, operational from next July 6.
In addition to the offer of the Florence base for 2025, Volotea also confirms connections from Pisa airport to Olbia and Nantes for this year, thus guaranteeing full support to all Tuscan passengers.
Passenger satisfaction and operational performance: Florence in the top 3 of Italian bases
2024 ended with a very important milestone for the Volotea base in Florence also in terms of customer satisfaction. With a Net Promoter Score (NPS) of 46.0 – a value that almost reaches 58.3 among customers registered with the Megavolotea program – the Florentine airport is positioned in the top 3 of Volotea's Italian bases with the highest passenger satisfaction. A figure that continues to improve also in the first quarter of 2025, where the NPS reached 56.1.
The excellent performance is also reflected in the operational indicators. In 2024, the OTP15 - the parameter that measures flight punctuality by calculating the percentage of take-offs and landings performed within 15 minutes of the scheduled time - reached 79%. A result that in the first quarter of 2025 saw a further leap forward, reaching 93.5%, confirming the company's constant commitment to the punctuality of its flights. Also in the first quarter of 2025, Volotea also recorded a completion factor of 97% in Florence, i.e. the percentage of flights operated successfully out of the total scheduled, confirming the quality and reliability of the service offered.
